resume
EDUCATION
University of Michigan School of Information | Ann Arbor MI | April 2013
Master of Science in Information | Specialization: Human-Computer Interaction
- School of Information Student Association (SISA) | Information Manager
Eastern Michigan University | Ypsilanti MI | April 2011
Bachelor of Arts in English Language, Literature, & Writing | Summa Cum Laude
- Honors Senior Thesis: “Explorations of a Geek: A Survey of the Digital Humanities and an Experiment of Form”
PROJECTS
GastroMighty.com | Jan 2012 – Apr 2012
Project Manager | Usability Research
- Managed all aspects of the project, including division of work, deadlines, and interpersonal issues.
- Conducted user experience research, including user interviews, comparative analysis, heuristic evaluation, survey design & analysis, and usability testing.
- Produced reports at each stage of research with concrete recommendations for website improvement.
Chicago Office of Tourism & Culture | Feb 27 – Mar 2, 2012
Social Media Strategy Intern
- Conducted field work, primarily by interviewing local business owners and staff.
- Created strategy for showcasing four Chicago neighborhoods and their businesses.
- Developed written and visual content for Foursquare and Instagram.
University of Michigan School of Dentistry | Sept 2011 – Dec 2011
Consultant | User Experience Research
- Evaluated the information and communication processes between a newly centralized Human Resource center and their multi-departmental clients.
- Conducted contextual inquiry and user interviews.
- Developed workflow modeling and data visualization, including affinity diagramming.
- Generated a robust improvement plan with specific recommendations.
- Managed client relationship.
WORK
Thomson Reuters – Techstreet | May 2012 – Present
User Experience Intern
Pinnacle Condominium Management | 2005 – 2012
Executive Assistant
- Attended monthly Association Board of Director meetings as a company liaison
- Assisted with interviewing potential clients
- Coordinated directly with mortgage and title companies to facilitate owner transitions
- Facilitated Accounts Receivable and Payable
- Ensured payment of past due balances and closing fees
- Researched and acquired vendor proposals
University of Michigan Wheelchair Seating Services | 2003 – 2005
Patient Services Associate
- Instituted and implemented scanning project for electronic documentation
- Assisted patients in purchasing/renting custom wheelchairs and other mobility products
- Coordinated directly with medical professionals to expedite patient orders
- Produced and organized patient orders, including insurance coding
- Obtained and processed medical documentation for insurance companies
